29 month review of KnownHost.com

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KnownHost is one of my fully managed services, and I think this is the reason why I have not had any issues with them the last 28 months. They have also taken the 4. place on my Top20 list after their recent server upgrade. Read more in my review.

Product/hardware/price

KnownHost is a US based company with data centers in Texas, California and New Jersey. They are using Virtuozzo on their servers, and offer fully managed plans with both Plesk and Cpanel.

Their plans goes from 512 MB of RAM to 5 GB of RAM. With a price of $25 – $90/mo on their SSD plans, and $25 to $120 on their normal plans.

I’m using their SSD2 plan with 2 GB of RAM, 30 GB of SSD disk space and 3.000 GB of BW. I’m using Plesk 11 as control panel. The price for this plan is $50/mo and for a fully managed server with Plesk/Cpanel this is a good price.

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Service/Support

KnownHost is known for their good service, and I have only positive experience with KnownHost so far. I have used their support once in 29 months, it was because I wanted to update PHP from 5.3 to 5.4. They responded in person within 3 minutes after I opened the ticket, an within 8 minutes the issue was solved. But three minute response time is really good.

Free stuff

The last 29 months, my VPS plan has been upgraded for free several times. I have gone from normal RAID 10 disks to SSD disk. My RAM has been upgraded from 960 MB to 2 GB. My BW has gone from 2.5 TB to 3 TB. And the CPU has been upgraded from Xeon(R) CPU E5645 to Xeon(R) CPU E5-2630 v2 @ 2.60GHz

Benchmark:

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Network/uptime

My monitoring services tells me that I have a 99.999% uptime the last 12 months with 1 minute monitors.

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Conclusion

It just works. Almost no downtime, no issues, no need for support. (just me asking for updating PHP) What a perfect host. If you need a fully managed host with Cpanel/Plesk in the US, take a look at KnownHost.com, and I’m sure you will be happy.

40 day review of iwStack.com (Prometeus)

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Around 40 days ago, I did made a huge decision, I canceled all my Prometeus  servers that I have had for 1.5 years, and moved my servers to iwStack.com. Of course, iwStack is a part of Prometeus, so I did not change host completely, but I changed from normal KVM servers to cloud servers.

As most LET/LEB readers and WHT members already know, Prometeus.com is known to be one of the best host out there, with no bad reviews at all the last years, and thats impressive, especially in the LEB marked. But of course, the LEB marked is only a small part of Prometeus.

Product/hardware/price

Prometeus.com has always had really good hardware, with  good price policy. And there is no difference with iwStack.com. They have managed to create a really good IaaS KVM cloud system, a real cloud (not like DO) with High Availability, Fail-Over, Live migration, Snapshots, Own ISO and Templates, Isolated Network, External Firewall with GUI, Hourly billing and Variable size. When you sign up for iwStack.com you have to pay €30, that you can use in full on the cloud service. The reason for the entrance fee, is to stop abusers. Since you can create lots of VPS servers (at least 20) when you first get access, they have to protect the service from abusers, looking for free/very cheap servers.

iwStack.com has some really good prices, in fact, I dear you to find any real Cloud service that can compete with iwStack pricing. I have really searched, both in Europe and in the US, and I have not found any host with so low cloud prices, not with all the features of iwStack. You only pay for what you use, per hour. You always pay for disk and IP, but if you turn off your server, you don’t pay for RAM and CPU.

The prices starts at €1.44/mo for a 384 MB RAM instance, then you have to add €1.08/mo per 10 GB of system disk you need.You can add instances from 384 MB RAM to 16 GB RAM. They have a really good price calculator that shows you how much your setup will cost.

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Service/Support

You can’t beat Prometeus (iwStack) on service. They are really the best. But, remember, they are a unmanaged host, so don’t expect 5 minute response time on support tickets, or that they will fix issues that has nothing to do with their hardware/network.

But I’m pretty sure that most people using Prometeus know how much extra you get, all the time. From good offers, prices, and support, when you don’t expect it. Thats really give Prometeus the little extra that keep their customers happy, and loyal.

When I moved my servers from Prometeus to iwStack, I had four servers there, and 1 server on iperWeb. Mr Salvatore did transfer all my remaining credit from all servers to my new iwStack account. He did not have to do that, but he did. And thats why I love Prometeus and their brands, you always gets more then you expect.

Benchmark

I used their biggest instance for this test, their Basic-16 GB, 12 vCore plan. The result is 3612 points in UnixBench. Thats around 1600 points better then their 2 GB plan with 4 vCores. It’s also the first time I have a Prometeus (iwStack) server on my Top20 list.060214iwstack4

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iwStack is not using any SSD or SSD-cached disk, but they are using a Hitachi HUS 150 SAN. As you can see I get a average speed of 450 MB/s.

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Decent network speeds, but not top notch on this test. I’m using a second line test, with all my Europe based servers, and it gets much better speeds then this. All my customers are from Norway, so speed from the US is not so important for me.

Network/uptime

My monitoring services tells me that I have a 100% uptime the last 40 days with 1 minute monitors. Uptime has always been one of Prometeus strongest sides, and I do actually expect more uptime from iwStack Cloud service then I did from Prometeus normal servers.

Conclusion

What can I say, if you looking for really good cloud service in Europe, don’t look at any other host. iwStack.com is really the best option out there, and nobody can match their prices. The next on the list (with the same cloud features) takes almost 4 times per month.

Prometeus is a really well know company by now, and you really get the best from them. With iwStack they have outclassed their cloud competition.

So I highly recommend iwStack.

1.5 year review of Prometeus.com

The 15.January was the 558 day with Prometeus.com. And it has been great. In fact, it could not be any better. My four VPS servers has almost been up since I got them. ** Three of my VPS servers has been up for over 250 days.

** There has been some kernel updates, and a couple of the nodes has been taken down, but all servers has around 99.8% uptime in 2013.

I have two monitoring services that monitors all my VPS servers every 60 seconds, and there has been no downtime at all on the network.

When I wrote my 150 days review I had three servers with Prometeus.com, but now I have four. All has 6 months payments on them, and I do not worry at all.

I have had some unusual request to Mr. Salvatore about payments options, renewing etc, and I always get a fast reply, and they always gives me a good answerer and solutions. I’m sure that I’m one of the first asking to pay for two servers almost two months ahead of the expiration date.

Prometeus is one of the best hosting provider I have ever used. No little problems with four VPS servers is unbelievable. Their hardware is top notch. 😀

Prometeus.com is not on my Top20 Benchmark list, but thats not a problem. In my book good servers has very good uptime, just works, and do not require any attention from my side. And it’s always good to know that you get a good and pretty fast reply if you contact support. Still, I know they are unmanaged, so I understand if I don’t get a reply after 10 minutes.

Nothing else to say about Prometeus.com 10 of 10 points in my book.