30 day review – SolaDrive.com

SolaDrive.com is really one of my favorite hosts. They are fully managed and their hardware is really good. They do care about their customers, and offer a good product to a good price.

Product/hardware/price

SolaDrive offers both OpenVZ and XEN servers in three location (Los Angeles and Scranton, USA) and Kent, UK. They offers three main plans on both OpenVZ and XEN, from 1 GB RAM to 4 GB of RAM.

I use their smallest plan, the OpenVZ Business plan with 1 GB of RAM, 40 GB of HDD (RAID-10 protected), 500 GB BW and a 16 core XEON E5620 @ 2.40GHz CPU.

They have the best server I ever have tested, with a UnixBench score of over 6.000.

Service/Support

SolaDrive.com cares about their customers, and often check up on customers to see if there is anything.

I have only started two tickets my first 30 days. I was going to use SolusVM when I found out that I did not have the logon info. I raised a ticket, and they replied back after 29 minutes. The second ticket was about both of my monitoring services told me that the server was unreachable several times that day. Both reported the outages at the same time. I’m using two different companies to monitor my services, they have different IP ranges, monitors from different locations etc, still they reported the same error.

SolaDrive.com replied back after 42 minutes. They did only tell me that there was nothing wrong with their network or servers. So it had to be an error in both of my monitor services. Not the kind of reply I expected from SolaDrive.com.

Edit 25.08.12:

I got a reply from a Supervisor today, telling me that there was in fact a client on the node that had a DDoS attack against his server. So it was the reason why I got outage reports. Nice to know that two different monitoring services don’t fail at the same time.

Still, there has been no issues before this network issue, and there has been none after.

Network/uptime

My one minute monitor is reporting a uptime of: 99.974%, my 5 minute monitor is reporting an uptime of: 99.873%

Benchmark

Read my latest benchmark test of my VPS at SolaDrive.com here…

Conclusion

I was very happy with SolaDrive to my last support ticket. Was not expecting so little understanding for my issue. But my server has been up all the time, and they have good customer service most of the time, so they still are a good host. Was planning to give them 8 of 10 points, but going down to 7/10 because of the network issue I had and their support reply.